Why does the text field not appear in my PDF download copy of a submission anymore while the header does?

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    Asked on October 11, 2017 at 08:46 PM

    I have been very happy with Jotform so far. I used to download a pdf copy of each submission for my records and it had headers and text fields showing. Suddenly as from 11th October, the text field does not show in the pdf downloaded copy. The header does. "Show headers and text" iis ticked in the settings, but the text just doesn't show.

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    Answered on October 12, 2017 at 02:50 AM

    Since you have customized your PDF Submissions, you can add the text manually in the PDF. Guide: https://www.jotform.com/help/384-How-to-Customize-PDF-Submissions-Report

    Use the Add Text button and position it anywhere you want.

    Hope this helps!

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    Answered on October 12, 2017 at 03:15 AM

    We are sorry for the confusion. 

    Your question was duplicated and a ticket has already been opened for the aforementioned problem at the following URL:


    Once the problem is fixed, you will be notified via the ticket above. Thank you in advance for your understanding.