Erro de uso!!!

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    Asked on October 11, 2017 at 10:51 PM


    gostaria de relatar que houve um erro na opção de pagamento, estava ate a presente data assinando o plano Silver anual.

    Porem estava criando outra conta nova no sistema JotForm, onde eu não estava logado na conta Kanri, porem ao selecionar o plano Bronze para conta nova, automaticamente alterou meu plano da conta Kanri!

    Sendo que ainda tenho até abril de 2018 pago o plano Silver!!!

    Gostaria de uma posição da administradora do sistema JotForm, referente a este tema.


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    Answered on October 12, 2017 at 04:34 AM

    I checked your charges and they were already adjusted, the wrong charge was refunded and your account is on a Silver yearly plan as you intended.

    Let us know if you need any further assistance.

    Thank you!

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    Answered on October 12, 2017 at 04:55 AM

    As my colleague mentioned your account is now back to Silver Yearly. However, since we have just switched your plan today (12/10/17), your next billing date is changed from April 18th, 2018 to October 12th, 2018. Because of this 6 month discrepancy, $193.29 was charged to your account (May 2018 to October 2018).

    If you have further questions, please let us know.