Account: How can I change the credit card I use to pay my subscription?

  • agconsultingco
    Asked on October 11, 2017 at 11:13 PM

    Credit card has changed how do I change this for payment?

  • candy
    Replied on October 12, 2017 at 3:56 AM

    As I have checked your account named "agconsultingco", we have received your last payment via Stripe.

    If you will continue paying your subscription via Stripe, the payment will be processed automatically without any additional settings. 

    Please let us know if you have any questions.

  • agconsultingco
    Replied on October 12, 2017 at 4:50 AM

     Thanks Candy. The Credit card I was using to pay no longer exists - how do I provide a new one?

  • candy
    Replied on October 12, 2017 at 5:16 AM

    You are able to update your credit card information in your account billing page.

    Please follow the steps below :

    1. Login into your JotForm account

    2. Click on the User icon on right-top corner and click on Account

    Account: How can I change the credit card I use to pay my subscription? Image 1 Screenshot 50

    3. Click on Billing from the left side menu items

    Account: How can I change the credit card I use to pay my subscription? Image 2 Screenshot 61

    4. Click on Payment Method

    Account: How can I change the credit card I use to pay my subscription? Image 3 Screenshot 72

    5. Now, click on Change Credit Card to enter your new credit card information.

    Account: How can I change the credit card I use to pay my subscription? Image 4 Screenshot 83

    Hope this information helps. Please get back to us if you need further assistance.

    Thank you.