How do I delete some old data? Or if I upgrade, can I still get my old rates? 

  • Profile Image
    picupmedia
    Asked on October 12, 2017 at 04:46 AM
    3. My account is running low on space, how do I delete some old data?
    Or if I upgrade, can I still get my old rates? 
  • Profile Image
    Rose
    Answered on October 12, 2017 at 05:00 AM

    This is the user guide shows how to delete submission data:

    https://www.jotform.com/help/377-How-to-Delete-Form-Submission-Data

    However, once you delete any of the submissions, it won't be recovered even if you upgrade your account. So, I can suggest you to upgrade any paid plan which fit your usage limit. 

    As I checked, your upload space is close to limit.

    1507798631Screen Shot 2017-10-12 at 12.0

    You have 100 GB storage limits under Economy plan. If this space is not enough for you, it seems that the only plan you can upgrade is Gold according to our pricing:

    1507798771Screen Shot 2017-10-12 at 12.0

    I hope, this helps you. If you have more questions, please feel free to contact us.