What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Can't see all of my submissions

    Asked by RALi on September 06, 2012 at 06:38 AM

    One of my forms says that there are 29 submissions but I can only see 12 of them even when I download the excel version. Where are they?

    Many thanks

    Peter

  • Profile Image
    JotForm Support

    Answered by mliz on September 06, 2012 at 08:35 AM

    Hi Peter,

    When I checked your account I did not see a single form with 29 submissions, from what I have checked the submissions from all of your forms are summing up just to 21.

    Can you let us know what is the specific form which is reported to have this submissions.

    Cheers!

  • Profile Image

    Answered by RALi on September 06, 2012 at 08:51 AM
    Its the one that says 'Dig The Abbey Feedback'
    Thank you
  • Profile Image
    JotForm Support

    Answered by Deygus on September 06, 2012 at 11:14 AM

    Hello I too have looked and can confirm that there's are not 29 submissions as you had stated. If there was then it has mostly cleared up now and was related to the last 2 days errors that occurred causing your Forms to have counting issues by filling them up with unappearing submissions that weren't really there.

    I hope this helps solve your problem but if it continues please let us know.