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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    Can't see all of my submissions

    Asked by RALi on September 06, 2012 at 06:38 AM

    One of my forms says that there are 29 submissions but I can only see 12 of them even when I download the excel version. Where are they?

    Many thanks


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    JotForm Support

    Answered by mliz on September 06, 2012 at 08:35 AM

    Hi Peter,

    When I checked your account I did not see a single form with 29 submissions, from what I have checked the submissions from all of your forms are summing up just to 21.

    Can you let us know what is the specific form which is reported to have this submissions.


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    Answered by RALi on September 06, 2012 at 08:51 AM
    Its the one that says 'Dig The Abbey Feedback'
    Thank you
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    JotForm Support

    Answered by Deygus on September 06, 2012 at 11:14 AM

    Hello I too have looked and can confirm that there's are not 29 submissions as you had stated. If there was then it has mostly cleared up now and was related to the last 2 days errors that occurred causing your Forms to have counting issues by filling them up with unappearing submissions that weren't really there.

    I hope this helps solve your problem but if it continues please let us know.