I cannot read the encrypted information after I have disabled the encryption

  • Profile Image
    loaikhamis
    Asked on October 12, 2017 at 11:59 AM

    Dear all

    I cannot read the encrypted information after i have disabled the encryption


    is there anyway to do it, i really need the info urgently to process orders


    best regards

  • Profile Image
    Jan
    Answered on October 12, 2017 at 01:31 PM

    Please take note that the Form Encryption should be enabled in order to view the encrypted submissions.

    After you enabled the Form Encryption, go back to the Submissions page. The form submissions should now be readable. If a pop-up window appears asking you to upload the Encryption Key, please upload it.

    Related guide: Encrypted-Forms-and-How-to-Use-Them.

    Hope that helps. Thank you.