When trying to integrate with Salesforce, why cant I map the Name and email fields

  • chrisp31
    Asked on October 12, 2017 at 12:26 PM

    When I try to match my jotforms fields to Salesforce fields no fields show up to match to. What am I missing?


    Thanks,

    Chris

    Jotform Thread 1271670 Screenshot
  • Kiran Support Team Lead
    Replied on October 12, 2017 at 1:58 PM

    I have tested the Salesforce integration on a test form and was able to integrate it without any issue. It is displaying the fields normally in the integration wizard.

    150783083612102017 232121 Screenshot 10

    Could you try log in to your JotForm account on a private/incognito window to see if the integration works fine? You may also try logging into a different browser to see if that works.

    Please get back to us if the issue still persists. We will be happy to assist. 

  • chrisp31
    Replied on October 12, 2017 at 2:27 PM

    Got it. Jumped ahead of myself and forgot to add the fields in Jotform first.


    Thanks!