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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Form changes don't show up

    Asked by omegastudio on September 06, 2012 at 08:33 AM

    I am trying to learn to see if Jot Forms will work for me. I've created a simple form and uploaded to a website and it worked ok.  I went back to JotForms and made changes to the form, saved it, previewed and it looked fine. Unforntuanely when I copy the source code, none of the changes are reflected, yet the form has been saved and previews fine.

     

    How do I fix that?

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    JotForm Support

    Answered by mliz on September 06, 2012 at 09:39 AM

    Hi,

    Can you post the url of the website where the form is added so that we can do further check on what may be causing this.

    We'll await for your response.

    Thanks!

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    Answered by omegastudio on September 06, 2012 at 05:39 PM

    The URL where the form is embedded is: http://www.omegastudioonline.com/omega-studio-senior-questionaire

     

    The form URL is: http://form.jotform.us/form/22486462913155

    The form URL shows up correctly (at least how I've formatted is in my quick test), but the embed code never changes. I've tried Safari, Chrome, and Firefox, cleared cache in each and no change. Please advise.

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    Answered by Contact6 on September 06, 2012 at 05:49 PM

    I'm having the same problem as well. http://fox6now.com/contact/contact-6-inquiry/

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    Answered by jeanettebmz on September 06, 2012 at 06:48 PM

    Please accept my apologies on behalf of the Jotform Team

    This is a data replication problem between our servers in different data centers.

     

    You may either wait for the changes to be updated, or you can use the same domain name where your form is

    For example your form is on http://www.jotform.us

    So, we are advising our customers to  login to their jotform account to perform changes using the same domain where the form , in your case http://www.jotform.us

    Then there will not be any lag in the updates. Usually there is no lag ,but like I said, our developers are doing some database maintenance

    Also , make the  current embedded form's URL gets updated into your page source code

    from http://form.jotform.us/...    to http://www.jotform.us/...