Tick box results are not coming through

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    Asked on October 12, 2017 at 03:38 PM


    Please can someone have a look into my form, as it is currently live. The results for the tick boxes at the bottom of the page are not coming through. 

    This is very worrying as these are opt in and out statements.

    Please can someone have a look into this ASAP.

  • Profile Image
    Answered on October 12, 2017 at 04:28 PM

    Please take note that those 3 Radio options field were not set as *Required or mandatory fields in the form. Meaning, the respondents can submit the form without selecting/answering any of them.

    1507839981zzz 2017-10-13 04.24.10.png

    If you want to require the respondents to have them ticked, make them *Required.

    I also test a copy on my form but I could not reproduce any issue. If I select the tick boxes, the data shows on my form submissions.

    I hope this help. Let us know if you need further assistance.