What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I received an e-mail alert of a submission but it is not in my submission in-box in Jotform

    Asked by Laura on September 06, 2012 at 09:30 AM



    My submission box says I have 13 submissions and I have received 13 e-mail alerts. However when I open the submission box, there are only 11 submissions that appear in the spreadsheet. Where could the 2 missing ones have gone?


    Thank you,



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    Answered by lgaliana on September 06, 2012 at 09:38 AM

    For some reason they just appeared now. Laura

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    Answered by ItalyTech on September 06, 2012 at 09:47 AM

    It is great to know the problem was solved! We are always happy to assist. Cheers!