What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Secure SSL submissions

    Asked by chris@chris-head.com on September 06, 2012 at 09:31 AM


    I've created two forms on this site...both without secure SSL submissions, yet I've received an email saying I've reached my limit of SSL submissions, and my account will be suspended tomorrow. I was very careful when creating the form not to tick the SSL box, and I've checked the source code...the URL is definitely http: not https: for the form. Can you help. I've now re-copied the source code serveral times, but I still seem to be getting secure messages.




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    JotForm Support

    Answered by Deygus on September 06, 2012 at 09:55 AM

    Hi, I've investigated the problem and I believe this was related server feedback that has leaked into your account over the course of the last 2 days due to an error that caused several of our members forms to fill up with Ghost (blank) Submissions.

    The problem has been fixed as of yesterday but I have reset your submissions to clear it out completely which was necessary to help solve the issue. If you have any other questions or are still experiencing this problem please let us know.

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    Answered by chris@chris-head.com on September 06, 2012 at 01:45 PM

    Thanks for your prompt response on this - very helpful

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    Answered by gori-mathew on September 06, 2012 at 04:48 PM

    Welcome and we're glad to hear that you are working fine!