- SS GuptaAsked on October 13, 2017 at 05:03 AM
Dear Sir / Madam,
Our company name Godhum Grains & Farm products Pvt Ltd have opted GOLD jotform which is $99/month and currently we are not using JOTFORM and in this I request you to deactivate this plan. For this we have forget the mail id through which we have subscribed and it is also getting deducted from my credit card every month. I am requesting you to please let me know what details you require for getting deactivation of Gold plan JOTFORM.
Ronak KhandelwalPage URL:
- JotForm SupportamyAnswered on October 13, 2017 at 09:32 AM
When I check the email address firstname.lastname@example.org, I cannot find any Jotform account which is related to this email. I also checked if there was a user registered with @godhum.in extension. However, there is no result.
Would you please let us know the username of the account? You can also share with us the URL of your form if you have embedded it to your site.
We have a user guide which is about how to downgrade account back to the free plan as well: How to Downgrade Subscription Back to Free Account