- streetlightAsked on October 13, 2017 at 05:44 AM
I have linked my list to mail chimp but is only linking 622 contacts but it says i have 811
could u help please
- JotForm Supportashwin_dAnswered on October 13, 2017 at 09:54 AM
I'm sorry for the trouble caused to you.
I am not sure if the issue is caused because of duplicate submission. Since your form's submission data is stored in EU datacenter and to check our issue, we will have to check your form's submission page. It can only be done by one of our support team members from EU region. Someone from our EU support team will get back to you within 24 hours.
- JotForm SupportNik_CAnswered on October 13, 2017 at 03:36 PM
Thank you for your patience.
I tested this issue on a cloned version of your form and with my MailChimp account, but I wasn't able to replicate any similar issue.
I'm not sure if it is a number of submissions or what, but I will have to test this further. So please allow me some time to try to recreate the conditions and run some additional tests.
Thank you for your understanding.
- streetlightAnswered on October 13, 2017 at 04:09 PM
I think it has now worked,
i re set everything and now working again,