What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    My changes don't show on my form even though the preview shows them

    Asked by arzoo623 on September 06, 2012 at 10:07 AM
    Page URL:
    http://www.stsahmes.org/prayercard.shtml

  • Profile Image

    Answered by AthensCanineRescue on September 06, 2012 at 10:41 AM

    I am having the same problem. It can be something as minor as changing the font to bold.

  • Profile Image

    Answered by pinoytech on September 06, 2012 at 11:44 AM

    @arzoo623,

    Sorry for any inconvenience that may have caused. Do you mind if we ask you to provide us more details for further assistance?

    @AthensCanineRescue,

    I have responded already your request on this thread: http://www.jotform.com/answers/127256-Updating-of-forms-not-working#1

    Thank you!

  • Profile Image

    Answered by omegastudio on September 06, 2012 at 12:23 PM

    I have the same issue and would love to see the response. Everytime I click on the link above, it takes me to a login screen, I login but it always reverts back to the login screen, so I cannot see the answer. And yes, I've cleared the cache and tried on Safari, Chrome and Firefox with the same results.

  • Profile Image

    Answered by jeanettebmz on September 06, 2012 at 12:45 PM

    The development team has migrated our databases to a more powerful server cloud and this caused a  data replication problem between our servers. This is causing a lag in some accounts which should be fixed soon.

    @arzoo623

    In your case   , your form http://www.jotform.us/form/22493033018143 is in our domain  www.jotform.us    , so please login into your account using that domain and apply the changes there

    @omegastudio , @AthensCanineRescue follow the same instructions according to the domain where the form is 

    Should you need further assistance, let us know

  • Profile Image

    Answered by arzoo623 on September 06, 2012 at 01:42 PM

    I tried logging into the other domain and I see the changes in the preview there but still nothing on the my webpage itself.  I have even triied it with another machine (connected to the same network).  I will give it another try when I get home through my home internet provider..

  • Profile Image

    Answered by jeanettebmz on September 06, 2012 at 01:49 PM

    @arzoo623

    Make sure the embedded code into your page is also reflecting the same domain where you performed the changes.

  • Profile Image

    Answered by arzoo623 on September 06, 2012 at 02:03 PM

    Thanks!  That did it, I changed the .us to .com and it is all there now!  You guys are great!

  • Profile Image

    Answered by jeanettebmz on September 06, 2012 at 02:06 PM

    Thank you very much for your kind words,

    Keep enjoying Jotform!