Why I'm still over quota even though I upgraded?

  • t.ng
    Asked on October 13, 2017 at 9:39 AM

    Hello support,


    I`m having issue that I`m running out of qouta but my Plan says that my space is not full.

    How can you help me?

  • Rose
    Replied on October 13, 2017 at 10:55 AM

    As I checked, you received over quota emails on Oct 9, 2017. 

    1507906367Screen Shot 2017 10 13 at 18 Screenshot 10

    Then, you upgraded to bronze plan on Oct,13. 

    1507906406Screen Shot 2017 10 13 at 18 Screenshot 21

    You might have read those emails probably after upgrading your account. Sorry for the confusion. When I checked your current usage, it seems you are below than the limit of bronze plan. 

    1507906477Screen Shot 2017 10 13 at 17 Screenshot 32

    If you have more questions, please feel free to write us.