Why I'm still over quota even though I upgraded?

  • Profile Image
    t.ng
    Asked on October 13, 2017 at 09:39 AM

    Hello support,


    I`m having issue that I`m running out of qouta but my Plan says that my space is not full.

    How can you help me?

  • Profile Image
    Rose
    Answered on October 13, 2017 at 10:55 AM

    As I checked, you received over quota emails on Oct 9, 2017. 

    1507906367Screen Shot 2017-10-13 at 18.0

    Then, you upgraded to bronze plan on Oct,13. 

    1507906406Screen Shot 2017-10-13 at 18.0

    You might have read those emails probably after upgrading your account. Sorry for the confusion. When I checked your current usage, it seems you are below than the limit of bronze plan. 

    1507906477Screen Shot 2017-10-13 at 17.5

    If you have more questions, please feel free to write us.