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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Image in Auto-responder not showing ISSUE

    Asked by YummyGarden on September 06, 2012 at 10:24 AM

    I have been going back and forth trying to figure this out! The form has been cloned over 4 times.

    At first it was the picture frame not being a background photo. GOT THAT FIXED

    Then it was one of the data placeholders not working. GOT THAT FIXED

    Then the photo frame disappeared! 

    It was suggested that Gmail wasn't allowing the image to come through and other email providers showed the frame just fine. I sent this form to a gmail account other than my own, and got no picture frame. I sent this form to an AOL email and the frame did show.

    However, I find it strange that one of the forms (before all of the cloning) did result in a picture frame to my Gmail. I in fact saw the picture frame in my Gmail account auto-response email, but one of the data placeholders wasn't working in that form. It was then cloned and edited, resulting in the fixed data placeholder... but losing the picture frame to Gmails.

     

    That's why I am trying to figure this out. It doesn't make any sense! Should I start from scratch? Copying and cloning is not going to work. We're just re-copying the issue.

     

     

    Previous post: http://www.jotform.com/answers/125865-Data-placeholders-not-working?updatemessage=10732640770

    Page URL:
    http://jotform.us/form/22470901202137

    Screenshot
    JotForm email style size POST
  • Profile Image
    JotForm Support

    Answered by fxr on September 06, 2012 at 07:14 PM

    Gmail requires you to enable the rendering of any images when you receive an email. 

     

    There is not going to be much you can do about that as its ultimately the end users choice to enable the rendering of images in his email settings.

  • Profile Image

    Answered by YummyGarden on September 06, 2012 at 07:23 PM

    I thought this might be the answer! I rushed to check my deleted test emails, but because the sender was from the email that it was being sent to (me), it was automatically marked important, and there was no "display images."

    This did infact work for me at my Gmail before. I deleted the original one, and I am just asking for someone to manual edit the html, and not copy and paste. This isn't working.

  • Profile Image
    JotForm Support

    Answered by fxr on September 06, 2012 at 07:49 PM

    Gmail was stripping out the CSS. I have changed it to use an old fashioned background tag.

    I have modified the thankyou email. 

    Can you open your form and resave it, then test?

    ( You are ultimately at the mercy of email clients and users settings for the rendering of these images, they is gonna be no way to cater for them all. )

    Do a search in google for issues like this to see what we are up against. 

  • Profile Image

    Answered by YummyGarden on September 06, 2012 at 08:08 PM

    Yes!

    This worked! It's working!! FXR you are the fixer, and you fixed my problem! Thank you!!

    I CAN FINALLY USE THIS FORM!!!

    Everyone was very helpful and tried very hard to assist me! I am very grateful for this team! For future reference, there should be a tutorial on this type of background coding for others to see and utilize. I may need it in the future, so please make sure to share this info with the Jotform community on how you pulled this one off!

    (whew)

  • Profile Image

    Answered by jeanettebmz on September 06, 2012 at 08:14 PM

    @YummyGarden

    I thank you very much for your kind words towards our Support Team, I am also happy to see our brilliant colleague, FXR , actually did the final fix

    I will make sure to have a kind of guide to assit our community with similar issues like these

    Cheers!

  • Profile Image

    Answered by drakeladue on February 03, 2014 at 09:30 AM

    I am having the same issue can you send me the " old fashioned background tag."

  • Profile Image

    Answered by EliezerN on February 03, 2014 at 10:05 AM

    @drakelaude

    Kindly open a new thread to post your issue/inquiry there as this thread is an old one. So, please make sure to provide enough details of the issue you are having and we will get back to you with best solution.

    You can open a new  thread here: http://www.jotform.com/answers/answer.php

    Thanks