What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why is pay pal pro only working correctly on two of my three jot forms?

    Asked by 1emsem1 on September 06, 2012 at 10:40 AM

    Not working on Quick Pay Form

     

    emsem.org

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    JotForm Support

    Answered by liyam on September 06, 2012 at 12:55 PM

    Hello.  Upon checking your quick pay form.  I found out that you did not put the proper account information for the paypal pro to work on the said form. 

    Please provide the API information for it to function properly.

    Thanks.

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    Answered by 1emsem1 on September 06, 2012 at 01:01 PM
    I need a little more help then...I went to pay pal pro today, requested API
    information and got it. I entered it in the fields when they came up on
    the jot form and submitted them. Would they be different from the API on the
    other two jot forms currently working correctly?


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    JotForm Support

    Answered by liyam on September 06, 2012 at 01:14 PM

    Is it possible that you're referring to another form other thank the form with the title "QUICK PAY"?  As I checked, I still do not see the API information on the Payment tool wizard

    You can simply copy the information from the other forms which have these details filled.  Also, please make sure that you have saved the form after doing the edits from the Payment Wizard

    If you need further assistance, please do let us know.

    Thanks.

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    Answered by 1emsem1 on September 06, 2012 at 01:22 PM
    GOT IT...THANK YOU


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    JotForm Support

    Answered by Deygus on September 06, 2012 at 02:17 PM

    On behalf of my colleague liyam we are happy that your problem has been resolved. We thank you for your support here at JotForm and if you have more questions or need help with anything else please let us know!