New Form Layout: Adobe Sign widget does not include form fields

  • Profile Image
    taxhouse
    Asked on October 13, 2017 at 08:10 PM
    Thank you,
    It’s working now, but can you please test the Adobe sign widget? I’m just receiving the signature with no form. The widget doesn’t show any info that was previously entered. Only the signature…
    Thanks,
    keilor
    ...
  • Profile Image
    Mike
    Answered on October 13, 2017 at 08:21 PM

    We have moved you reply into a separate thread to be able to forward an additional ticket to our developers.

    I was able to reproduce the issue with missing form fields in the Adobe document, so I have escalated the bug report.

    This thread will be updated once we have any news.

  • Profile Image
    taxhouse
    Answered on October 13, 2017 at 08:43 PM
    I appreciate your wonderful technical support!!
    Extremely helpful so far!!
    Thank you!
    Sent from my iPhone
    ...
  • Profile Image
    taxhouse
    Answered on October 17, 2017 at 11:43 AM
    Dear support,
    Any news about the issue with the adobe sign problem?
    This is really a must for us.
    Thank you,
    Keilor
    ...
  • Profile Image
    EltonCris
    Answered on October 17, 2017 at 01:11 PM

    We are truly sorry but there is no update about this as of the moment.

    Rest assured this will be worked on and once this is resolved, you will be informed via this thread.

    Thanks for your patience.

  • Profile Image
    cem
    Answered on October 26, 2017 at 08:40 AM

    Hey,

    The preview part of the adobe sign should be work as expected on new form layout too. Can you test again and get back to us?

    Thank you for reporting and sorry for the inconvenience.

  • Profile Image
    taxhouse
    Answered on October 26, 2017 at 06:43 PM
    Hello,
    Thank you been on top of this.
    Now, I can see all fields, but for every required field, a description “RequiredField” is displayed before the field name…
    Can we remove that? It doesn’t look good on the pdf file that Adobe sends to the client.
    Thanks,
    Keilor
    ...
  • Profile Image
    candy
    Answered on October 27, 2017 at 02:07 AM

    Dear Keilor, 

    I have tested your form named "Abertura de Empresa nos EUA" by fulfilling it. I did not understand what do you mean by "but for every required field, a description “RequiredField” is displayed before the field name… Can we remove that? It doesn’t look good for the pdf file that Adobe sends to the client.

    As you can see below, the required field description is near the submit button:

    1509082712Screen Shot 2017-10-27 at 8.35

    Besides, in the following window, the required fields look red as seen below:

    1509082762Screen Shot 2017-10-27 at 8.36

    Moreover, please be informed about that we can not edit the content of the "Adobe Document E-Cloud Singing" window as it comes from Adobe.

    Could you describe the issue further? So that, we can assist better. 

    On the other hand, investigating your form I have seen that you have requested bank and credit card information as you can see the screenshots below:

    1509084296Screen Shot 2017-10-27 at 9.04

    1509084128Screen Shot 2017-10-27 at 8.40

    This situation has violated our Terms of Use. You are not allowed to collect these kinds of sensitive information on your forms. I had to delete these fields from your form. 

    If you need to receive credit card information, please use our payment gateways not to be suspended. To learn more about setting up the payment integrations, you can start with these guides:

    https://www.jotform.com/help/47-Order-Form-Basics 

    https://www.jotform.com/help/49-Order-Form-Types 

    https://www.jotform.com/help/165-Setting-Up-Your-First-Order-Form 

    If you have any doubt, do not hesitate to contact us and also support@jotform.com.

    Thank you for your understanding.

  • Profile Image
    taxhouse
    Answered on October 27, 2017 at 03:43 AM
    Dear support,
    I took a screenshot of the email you sent me, and added an arrow on the fields with the word RequiredField before each field.
    Of course those are required fields, but can’t we display only the field name, instead of RequiredField before each one of them?
    Thanks,
    Keilor
    ...
  • Profile Image
    candy
    Answered on October 27, 2017 at 06:08 AM

    Dear Keilor,

    If you send screenshots, we do not receive it. Please send screenshots to our Support Forum as you can see in the following guide: https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum 

    If you are using email, please send it to support@jotform.com and write the thread number (#1273135 in this case) in the email subject. 

    Thank you.

  • Profile Image
    candy
    Answered on October 30, 2017 at 03:36 AM

    Dear Keilor, 

    As I have checked, you have sent the screenshot to our support email as the following:

    1509348563unnamed.jpg

    I have understood the error right now and I have forwarded it to our software development team in order to fix it. We are going to inform you as soon as the issue will be solved.

    Thank you very much for reporting us. 

  • Profile Image
    taxhouse
    Answered on November 16, 2017 at 12:43 PM
    Dear support,
    Any news about this issue?
    Thank you,
    Keilor
    ...
  • Profile Image
    John_Benson
    Answered on November 16, 2017 at 02:19 PM

    I checked the ticket and it is resolved. Could you please test it again and let us know if the issue still persists?

    Thank you.

  • Profile Image
    taxhouse
    Answered on November 16, 2017 at 02:43 PM
    I tested before sending the email, and it wasn’t working. The phrase “This field is required” was still showing before each required field, and I just tested it again. Unfortunately, same problem.
    ...
  • Profile Image
    John_Benson
    Answered on November 16, 2017 at 02:56 PM

    Thank you for trying it again, taxhouse.

    I will contact my colleague @Candy about the status of the "This field is required" issue to avoid confusion. We will contact you again on this thread once we have an update.

     

  • Profile Image
    cem
    Answered on December 12, 2017 at 05:42 AM

    Hey taxhouse,

    Firstly, we are sorry for the late answer. The widget should hide asteriks and "This field is required" sentence from pdf file; yet you may need to delete and create the widget again in order to changes to take place.

    Can you try it and get back to us?