My account is suspended?

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    Asked on October 13, 2017 at 10:53 PM


    Yancey Price

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    Answered on October 14, 2017 at 01:05 AM

    Yes, your account got suspended. As per our terms, collecting sensitive information is not allowed here in JotForm.

    We need to delete this guilty fields so we can re-activate your account. 


    Let us know if that is okay with you.

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    Answered on October 14, 2017 at 04:43 PM
    It isn’t. There has to be a way to do this ?
    Sent from my iPhone
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    Answered on October 14, 2017 at 06:46 PM

    As mentioned by my colleague, your form, "New Customer Intake" with form ID 72827096784168 triggered the suspension. The form is asking for credit card fields using our plain input boxes. 

    Jotform implements scripts that allow us to detect real scammers. Our terms are clear regarding such type of forms. Please read the following excerpts from our Terms of Use:

    Termination. You agree that Company may terminate your JotForm Service membership or suspend your access to all or part of the JotForm Service, without notice, if Company determines, in its sole and absolute discretion, that you have violated these Terms. 

    Scams. You agree that you will not use JotForm or any form(s) you create using JotForm for scamming purposes to attract, lure, or illegally obtain payment of any sort from others by unjustifiable means such as posting a jotform as a money-making program on a classified ads site as an example of that. Any account reported or found doing so will be immediately suspended.   

    Collecting Sensitive Information. You may not use the JotForm to collect certain types of sensitive information, including but not limited to credit card information and any type of login credentials. You may collect some sensitive information such as social security numbers or driver’s license numbers, but you are required to use best security practices of JotForm including SSL and Encrypted Forms features. You are solely responsible for compliance with any data protection and privacy laws and rules applicable to the sensitive information.

    Our terms are here:

    We understand this might not be the case with your form, yet we had to act according to the general rule to comply with our Terms. If you want to collect payment at a later date, you can use our payment integrations such as with Paypal and enable the authorization.

    I have reactivated your account, but I have deleted the said fields from the form. Please refrain from adding the same fields again.