What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    We have paid for

    Asked by simonworld on September 06, 2012 at 12:41 PM
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    Answered by gori-mathew on September 06, 2012 at 03:10 PM

    Hi, We apologize for inconvenience this issue has caused to you. I have updated your payment details with your username to reflect with your account details and manually upgraded your account to Premium.

    Can you clear your browser's cache, logout and then back into your system and check if the account is now updated.

    Please be using the link below to make your subscription payments in future:


    Lets know if you encounter any problem on this issue.

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    Answered by simonworld on September 06, 2012 at 03:18 PM

    Thank you very much, it is working perfectly - We appreciate your attention to this matter!

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    Answered by gori-mathew on September 06, 2012 at 03:22 PM

    Welcome and we are glad to know that you are working fine now.