- kshproducoesAsked on September 06, 2012 at 01:01 PM
Today when i log in to my account i see that, the numbers are totaly wrong, i have maximum 200 enter, but i appers to me something like 1900 enterings.
Fix it for me, please.
- pinoytechAnswered on September 06, 2012 at 01:09 PM
Sorry for any inconvenience that may have caused you today. Regarding on this issue, our development team is already aware on this issue and they already migrate our database to a more powerful server cloud and this caused a data replication delay/problem between our servers, so some of the counts where increase incorrectly even though the submissions are correct.
Please check the data on the Excel and compare it to your emails, and if you seen any missing entries in the Excel, then please let us know and we will look into it further.
Thank you and we ask your patience while our development team workinf on the said issue.
- kshproducoesAnswered on September 11, 2012 at 10:01 AM
Still without solution, the biggets problem is, my community can't send news entries because appears my quota is full!
Please a i need solution until tomorrow! :(
- JotForm SupportEduardoMendezAnswered on September 11, 2012 at 10:29 AM
We have activated your account and reset the submission counter. We apologize for the inconvenience that was caused by this bug. It has now been fixed. Please let us know if you have any other issues.