Authorize.net is not charging customers for the First Payment of $20 USD

  • drinkablearts
    Asked on October 14, 2017 at 7:37 PM
    I have explained this several times..very frustrating...the subscription is there.  The original charge of $20 is not!!!! That is the issue...NOT the subscription not happening.  Please help 
  • Welvin Support Team Lead
    Replied on October 14, 2017 at 7:45 PM

    My apologies again. I completely understand the situation. I think I haven't explained the thing that I want you to confirm or provide. Here's the screenshot still:

    Authorize Screenshot 20


    I ask you to confirm because my screenshot shows that Trial Period is there with the USD 20, and that appears to work properly as I see the charged in the transaction list. 

    You mentioned in the original thread that the USD 20 is not charged to the customer. Do you mean to say that the customer is not charged, either both? Or, you mean the user was charged for just USD 10, not the USD 20? I am sorry to ask you these questions, I just need to make things clear here before we'll send this to our backend team. 

  • drinkablearts
    Replied on October 15, 2017 at 12:08 AM

    It did not charge the $20...the initial charge.  It only set up the subscription...no charge to card was made

  • Mike_G JotForm Support
    Replied on October 15, 2017 at 5:08 AM

    Thank you for the clarification. We appreciate it.

    I have checked how the product of the payment integration in your form is set up.

    1508055521t04 17 50 Screenshot 10

    And, to my understanding, you would like to charge your respondents $10.00 monthly after the $20.00 initial charge (first-month payment)

    I have made a test submission on a clone version of your form and I wasn't able to reproduce the issue you are having as I got a similar result as my colleague, Welvin.

    1508057985t04 58 08 Screenshot 21

    Would it be possible for you to share with us a screenshot of a transaction where it shows that there is a subscription but there is no charge, please? — How-to-Post-Screenshots-to-Our-Support-Forum


    We will wait for your response.

  • drinkablearts
    Replied on October 15, 2017 at 9:43 AM

    So this morning, all three of my tests showed the $20...it is charging the initial the next day?  Is there a way to have it charge immediately?

  • Mike
    Replied on October 15, 2017 at 12:56 PM

    I have found the following information on the Authorize.Net website:

    Subscriptions do not process transactions in real time. Creating a subscription transaction successfully does not guarantee that subscription payments will process through your account successfully. Subscription transactions process at approximately 2:00 a.m. PST on scheduled payment dates. Therefore, the first scheduled transaction is not sent to the customer’s bank for authorization until approximately 2:00 a.m. PST on the start date that you specify when you create the subscription in your account. If you create a subscription with a start date that equals the creation date, the first scheduled payment does not process until after 2:00 a.m. the following day. If you wish to validate your customer’s payment information before creating their subscription in your account, use one of the real-time transaction processing methods available through the Authorize.Net API.

    So it appears to be normal that the recurring payment type transactions are not being processed in real time. This is not likely that we can change this behavior for the Authorize.Net integration.