- JotForm SupportWelvinAnswered on October 14, 2017 at 07:45 PM
My apologies again. I completely understand the situation. I think I haven't explained the thing that I want you to confirm or provide. Here's the screenshot still:
I ask you to confirm because my screenshot shows that Trial Period is there with the USD 20, and that appears to work properly as I see the charged in the transaction list.
You mentioned in the original thread that the USD 20 is not charged to the customer. Do you mean to say that the customer is not charged, either both? Or, you mean the user was charged for just USD 10, not the USD 20? I am sorry to ask you these questions, I just need to make things clear here before we'll send this to our backend team.
- drinkableartsAnswered on October 15, 2017 at 12:08 AM
It did not charge the $20...the initial charge. It only set up the subscription...no charge to card was made
- JotForm SupportMike_GAnswered on October 15, 2017 at 05:08 AM
Thank you for the clarification. We appreciate it.
I have checked how the product of the payment integration in your form is set up.
And, to my understanding, you would like to charge your respondents $10.00 monthly after the $20.00 initial charge (first-month payment)
I have made a test submission on a clone version of your form and I wasn't able to reproduce the issue you are having as I got a similar result as my colleague, Welvin.
Would it be possible for you to share with us a screenshot of a transaction where it shows that there is a subscription but there is no charge, please? — How-to-Post-Screenshots-to-Our-Support-Forum
We will wait for your response.
- drinkableartsAnswered on October 15, 2017 at 09:43 AM
So this morning, all three of my tests showed the $20...it is charging the initial the next day? Is there a way to have it charge immediately?
- JotForm SupportMikeAnswered on October 15, 2017 at 12:56 PM
I have found the following information on the Authorize.Net website:
Subscriptions do not process transactions in real time. Creating a subscription transaction successfully does not guarantee that subscription payments will process through your account successfully. Subscription transactions process at approximately 2:00 a.m. PST on scheduled payment dates. Therefore, the first scheduled transaction is not sent to the customer’s bank for authorization until approximately 2:00 a.m. PST on the start date that you specify when you create the subscription in your account. If you create a subscription with a start date that equals the creation date, the first scheduled payment does not process until after 2:00 a.m. the following day. If you wish to validate your customer’s payment information before creating their subscription in your account, use one of the real-time transaction processing methods available through the Authorize.Net API.
So it appears to be normal that the recurring payment type transactions are not being processed in real time. This is not likely that we can change this behavior for the Authorize.Net integration.