- mecsysAsked on September 06, 2012 at 01:11 PM
i contacted you recently because we had gotten a notive that we had exceeded the 100 messages per month quota for a free account.
i pointed out that we were no where near that many messages and received the following message on 9/4 at 3:15 p.m.
Answered by jeanettebmz
Please accept my sincere apologies for the inconveniences caused by this issue . We are ver aware of them and it will take up to a day to get fixed .
I have already reset the counter and reactivated your account, so you don't need to upgrade if you don't need it.
now i have received another over quota message. I just want to be sure that we are good and that our services will not be disabled on 9/12 as the most recent message inidcates.
firstname.lastname@example.org for goldentreasuresrecsue.org
- pinoytechAnswered on September 06, 2012 at 01:22 PM
Apologize for any inconvenience that may have caused you today. Our development team is already migrated our database to a more powerful server cloud and this caused a data replication delay/problems between servers and so some of the account where increase incorrectly even though the submissions are correct.
I have now re-activated your account and reseted counter.