How do I cancel my bronze package?

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    conniep456
    Asked on October 15, 2017 at 03:11 AM

    How do I cancel my bronze package? I only needed it for 1 month. I wont have more than 10 signups each month so the free package will be perfect for my business. I have a very small training business and every dollar right now is very important. I was charged the other day and realized I needed to cancel this.

    Thank you for your help.

  • Profile Image
    Jim_R
    Answered on October 15, 2017 at 05:21 AM

    It looks like you were charged for the monthly fee of the Bronze Plan, then you upgraded from monthly to yearly the next day.

    We can surely cancel your paid subscription and downgrade you back to the free plan. However, for security reasons and verification purposes, we would kindly ask you to log in to your JotForm account first (conniep456). Once you're logged in as conniep456, reply to this thread with your confirmation for this cancel request.

    To do that, open your thread by clicking this link then post your reply at the bottom of the thread (do not reply via email). I have temporarily marked your thread as public so you can reply to it. We'll mark it as private as soon as we receive your reply. Thanks for the cooperation.