What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Attachements not showing up

    Asked by thebunkroom on September 06, 2012 at 01:27 PM

    Why are attachement links to my form suddenly not showing up anymore? I've tested and they still don't show up. Also, where can I find the attachements on the site? (I have had several forms come in without the attachments that I really need!!)

     

    THANKS!

    Page URL:
    http://form.jotform.us/form/20994830581157

  • Profile Image

    Answered by jeanettebmz on September 06, 2012 at 02:19 PM

    We apologize for the inconveniences, we have been migrating our databases into a new and more powerful servers cloud, and this has caused some accounts are experiencing these type of problemas .

    Please log into Jotform our site using  www.jotform.us  (as it is the domain where the form is) in order to see the attachments.

    Let us know if the issue still persist

     

  • Profile Image

    Answered by thebunkroom on September 06, 2012 at 02:38 PM
    THANK YOU! Best to you as you tackle this change!
  • Profile Image

    Answered by jeanettebmz on September 06, 2012 at 03:41 PM

    You are much welcomed!