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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I can't login

    Asked by antoniomtz86 on September 06, 2012 at 01:28 PM

    I can not login in. Not even request my password back. The system says that my user doesn't exit.


    Username: antoniomtz86

    Thank you

    Page URL:

  • Profile Image

    Answered by gori-mathew on September 06, 2012 at 03:35 PM


    Your account might have been affected by a server glitch that we have been experiencing. I have reset your form submission counter and your account should be working fine.

    Our development team has migrated our databases to a more powerful server cloud and this caused a  data replication problem between our servers, so this caused  some of the counts were increased incorrectly.

    Please check the data on Excel and compare it to your emails, and if you see any missing entries in the Excel, then please let us know and we will look into it further

    Since you are on Free account,  there is need also to upgrade your account to ensure your  forms don't get disabled due to Overlimit in normal cases.

    Use the link below to upgrade your account:

    To upgrade to Premium account: http://sites.fastspring.com/interlogy/product/jotformpremium?referrer=antoniomtz86

    To upgrade to Premium account: http://sites.fastspring.com/interlogy/product/jotformprofessional?referrer=antoniomtz86

    We are sorry for the inconveniences caused to you .