- antoniomtz86Asked on September 06, 2012 at 01:28 PM
I can not login in. Not even request my password back. The system says that my user doesn't exit.
- gori-mathewAnswered on September 06, 2012 at 03:35 PM
Your account might have been affected by a server glitch that we have been experiencing. I have reset your form submission counter and your account should be working fine.
Our development team has migrated our databases to a more powerful server cloud and this caused a data replication problem between our servers, so this caused some of the counts were increased incorrectly.
Please check the data on Excel and compare it to your emails, and if you see any missing entries in the Excel, then please let us know and we will look into it further
Since you are on Free account, there is need also to upgrade your account to ensure your forms don't get disabled due to Overlimit in normal cases.
Use the link below to upgrade your account:
To upgrade to Premium account: http://sites.fastspring.com/interlogy/product/jotformpremium?referrer=antoniomtz86
To upgrade to Premium account: http://sites.fastspring.com/interlogy/product/jotformprofessional?referrer=antoniomtz86
We are sorry for the inconveniences caused to you .