My form is not showing all the products when accessed on Instagram using Mobile

  • Profile Image
    emojane
    Asked on October 15, 2017 at 04:03 PM

    I have a link in my Instagram bio where people can order product from me. The mobile form gets all the way to the product part and it doesn't show all the products available for purchase. 

    It seems to work fine on a PC, just not mobile.


    Thanks,

    Emily Scanlan

  • Profile Image
    Welvin
    Answered on October 15, 2017 at 05:18 PM

    You have this custom form URL on your Instagram page:

    https://form.jotform.com/emojane/dough-love-order-form 

    But the custom URL is no longer working. Can you correct this or replace the link with the original form URL? Let us know after so we can test it. 

    Also, use the secure URL, this one https://form.jotform.us/72560161826152


  • Profile Image
    emojane
    Answered on October 16, 2017 at 02:43 AM
    Ok, I have changed it back to the original URL as noted below. Still not working if you try to prosper on a mobile device.
    Thanks,
    Emily
    Sent from my iPhone
    ...
  • Profile Image
    amy
    Answered on October 16, 2017 at 06:32 AM

    I checked your form both on a simulator and on my mobile device. However, I cannot replicate the issue. You have 4 products and I can display all of them when I scroll down the field. Could you please check my results out? 

    1508149403mobile_products.gif

    1508149741Image-1.png

    1508149754Image-2.png

    I checked it also on an Android device. The result is the same as well. Would you please let us know the device info that you have been using so that we can inspect it in detail? 

  • Profile Image
    emojane
    Answered on October 16, 2017 at 09:43 AM
    This is what happens when I get to the product portion of the form...
    There is no product showing....
    Sent from my iPhone
    ...
  • Profile Image
    BJoanna
    Answered on October 16, 2017 at 11:41 AM

    Are you using an iPhone? I tested your form on iPhone emulator, but I am not able to replicate mentioned issue. The Product section of the form is shown properly. 

    1508168160iPhone.gif

    Please tell us which device and browser are you using. Also, please test your form in some other browser and if possible on some other device. 

    You can also provide us a screenshot of the product section from your end.