Unable to create form in an iPad

  • tgallagirl
    Asked on October 15, 2017 at 5:13 PM

    Hi,

    Im needing to create two workshop registration forms, and am working from my iPad.  It doesn’t seem to be compatible.   It’s not opening forms and when I tap “Create Form” nothing opens. Do I need to to have something else opened?

    Thanks,

    Tammy

  • David JotForm Support Manager
    Replied on October 15, 2017 at 5:48 PM

    Can you please check if JavaScript is enabled in your browser? https://www.whatismybrowser.com/guides/how-to-enable-javascript/safari-ipad 

  • tgallagirl
    Replied on October 15, 2017 at 8:43 PM
    Thanks for the quick reply. Yes JavaScript is enabled. The forms don’t
    even open, just gives blank white screen 😞
    ...
  • John_Benson
    Replied on October 16, 2017 at 12:17 AM

    Please try to disable it by following this guide: https://www.technipages.com/ios-enable-or-disable-javascript

    After that, try creating a form again.

    Let us know how it goes. Thank you.

  • tgallagirl
    Replied on October 16, 2017 at 9:43 AM
    Still no, disabled, enabled and forms still aren’t opening. I can save
    templates, but then they don’t appear for me to modify. Also the Create
    Form isn’t opening either. But I know it’s a great site because a friend
    just used it and was raving how amazing it is!
    ...
  • tgallagirl
    Replied on October 16, 2017 at 9:43 AM
    Sorry meant to
    attach what I get to only.
    ...
  • John_Benson
    Replied on October 16, 2017 at 11:29 AM

    Hi,

    Are you trying to share a screenshot? If yes, please use this guide: https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum

    I did a test on my iPhone 6s plus and it is working properly. Here's my screenshot:

    1508167538tesnmme Screenshot 10

    I will test it again using iPad so I will update you again later. 

    For the meantime, could you please try using a different internet browser like Google Chrome or Mozilla Firefox to test it again on your iPad?

    Let us know if the issue still persists. Thank you.

  • tgallagirl
    Replied on October 16, 2017 at 11:43 AM
    Fudge. I'll try on my phone but it's just a 5
    ...
  • John_Benson
    Replied on October 16, 2017 at 12:24 PM

    Thank you for your cooperation.

    Also, please try using a different internet browser or app.

    Let us know how it goes.

  • tgallagirl
    Replied on October 16, 2017 at 10:43 PM
    Nope just not opening. Truednit in Google Chrome and still won’t open the
    forms.
    ...
  • Nik_C
    Replied on October 17, 2017 at 1:47 AM

    I tested your form in iPhone 7 and iPad Air, but I wasn't able to replicate this issue, the form is showing completely fine.

    It would be great if you could share us what you see since the problem could be local, browser or network related.

    We'll wait for your response.

    Thank you!

  • Nik_C
    Replied on October 17, 2017 at 1:49 AM

    Additionally, I tested on Chrome and Safari, and the form I created in builder was showing properly and I was able to edit it.

    We'll wait for your response.