Unable to create form in an iPad

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    tgallagirl
    Asked on October 15, 2017 at 05:13 PM

    Hi,

    Im needing to create two workshop registration forms, and am working from my iPad.  It doesn’t seem to be compatible.   It’s not opening forms and when I tap “Create Form” nothing opens. Do I need to to have something else opened?

    Thanks,

    Tammy

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    BDAVID
    Answered on October 15, 2017 at 05:48 PM

    Can you please check if JavaScript is enabled in your browser? https://www.whatismybrowser.com/guides/how-to-enable-javascript/safari-ipad 

  • Profile Image
    tgallagirl
    Answered on October 15, 2017 at 08:43 PM
    Thanks for the quick reply. Yes JavaScript is enabled. The forms don’t
    even open, just gives blank white screen 😞
    ...
  • Profile Image
    John_Benson
    Answered on October 16, 2017 at 12:17 AM

    Please try to disable it by following this guide: https://www.technipages.com/ios-enable-or-disable-javascript

    After that, try creating a form again.

    Let us know how it goes. Thank you.

  • Profile Image
    tgallagirl
    Answered on October 16, 2017 at 09:43 AM
    Still no, disabled, enabled and forms still aren’t opening. I can save
    templates, but then they don’t appear for me to modify. Also the Create
    Form isn’t opening either. But I know it’s a great site because a friend
    just used it and was raving how amazing it is!
    ...
  • Profile Image
    tgallagirl
    Answered on October 16, 2017 at 09:43 AM
    Sorry meant to
    attach what I get to only.
    ...
  • Profile Image
    John_Benson
    Answered on October 16, 2017 at 11:29 AM

    Hi,

    Are you trying to share a screenshot? If yes, please use this guide: https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum

    I did a test on my iPhone 6s plus and it is working properly. Here's my screenshot:

    1508167538tesnmme.png

    I will test it again using iPad so I will update you again later. 

    For the meantime, could you please try using a different internet browser like Google Chrome or Mozilla Firefox to test it again on your iPad?

    Let us know if the issue still persists. Thank you.

  • Profile Image
    tgallagirl
    Answered on October 16, 2017 at 11:43 AM
    Fudge. I'll try on my phone but it's just a 5
    ...
  • Profile Image
    John_Benson
    Answered on October 16, 2017 at 12:24 PM

    Thank you for your cooperation.

    Also, please try using a different internet browser or app.

    Let us know how it goes.

  • Profile Image
    tgallagirl
    Answered on October 16, 2017 at 10:43 PM
    Nope just not opening. Truednit in Google Chrome and still won’t open the
    forms.
    ...
  • Profile Image
    Nik_C
    Answered on October 17, 2017 at 01:47 AM

    I tested your form in iPhone 7 and iPad Air, but I wasn't able to replicate this issue, the form is showing completely fine.

    It would be great if you could share us what you see since the problem could be local, browser or network related.

    We'll wait for your response.

    Thank you!

  • Profile Image
    Nik_C
    Answered on October 17, 2017 at 01:49 AM

    Additionally, I tested on Chrome and Safari, and the form I created in builder was showing properly and I was able to edit it.

    We'll wait for your response.