Sender email remains noreply@jotform.com

  • creswellcasey
    Asked on October 15, 2017 at 9:38 PM

    Hi there - with a new form that I have setup, it keeps showing the sender as noreply@jotform when I've changed the setup to hello@mobeez.com


    Can you please help to show me where I've gone wrong?


    Regards

    Cres

    Page URL: https://form.jotform.co/72630850005851
  • Nik_C
    Replied on October 16, 2017 at 1:25 AM

    I tested this issue and I was able to replicate the problem, the email didn't go through. Who is the email provider of your email address? 

    So we can check if the SMTP settings are correct.

    We'll wait for your response.

    Thank you!

  • Nik_C
    Replied on October 16, 2017 at 1:27 AM

    I just saw your other thread: https://www.jotform.com/answers/1273893

    Hope you made it work.

    If the issue persists please let us know.

    Thank you!

  • creswellcasey
    Replied on October 16, 2017 at 10:49 AM

    Hi there - I think I have found the possible cause of the issue;

    It seems in our testing.

    On some tests we used the back arrow - at the thank you page to fill in the form a second time.

    In those cases, the test appears to fail.


    It's only when we create a new session and use the publish URL that everything works correctly.

    For now I am happy to close this ticket.

    Thank you for your assistance.

    Regards