- creswellcaseyAsked on October 15, 2017 at 09:38 PM
- JotForm SupportNik_CAnswered on October 16, 2017 at 01:25 AM
I tested this issue and I was able to replicate the problem, the email didn't go through. Who is the email provider of your email address?
So we can check if the SMTP settings are correct.
We'll wait for your response.
- JotForm SupportNik_CAnswered on October 16, 2017 at 01:27 AM
I just saw your other thread: https://www.jotform.com/answers/1273893
Hope you made it work.
If the issue persists please let us know.
- creswellcaseyAnswered on October 16, 2017 at 10:49 AM
Hi there - I think I have found the possible cause of the issue;
It seems in our testing.
On some tests we used the back arrow - at the thank you page to fill in the form a second time.
In those cases, the test appears to fail.
It's only when we create a new session and use the publish URL that everything works correctly.
For now I am happy to close this ticket.
Thank you for your assistance.