Submission email sent using SMTP setting includes "UTF-8?B" in the sender name.

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    jabedoya60
    Asked on October 16, 2017 at 01:48 AM
    Hi, we got the forms to finally work, but we are still getting some strange characters (=?UTF-8?B??=) in the FROM field, here is a screenshot from Outlook from a form that was filled out by a parent.
    Please help us with this problem, thank you.
    1508122046screenshot_19.jpg
  • Profile Image
    ashwin_d
    Answered on October 16, 2017 at 02:06 AM

    Please note that this issue generally happens when there is no "Sender Name" configured in form. I would suggest you to please edit your form's notification email alert and set the "Sender Name" from the dropdown. Please check the screenshot below:

    1508133987setSenderName.gif


    Hope this helps.

    Do get back to us if you have any questions.