Facebook pixel tracking code isn't working on one of my forms

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    pagine
    Asked on October 16, 2017 at 04:04 AM

    Salve, il mio modulo 01poe_9, non registra i pixel di monitoraggio di facebook. Gli altri form si, ma 01poe_9 non li registra, mi da problemi solo con facebook, perche con google adwords invece funziona correttamente. 

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    amy
    Answered on October 16, 2017 at 08:37 AM

    I am escalating this issue to our developers as you say that the same code is working on the other forms. 

    When we have an update on the issue, you will be informed via this thread. Thank you for your patience. 

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    amy
    Answered on October 16, 2017 at 08:46 AM

    Our developers said that they had already fixed the issue. Would you please check it out and let us know if the issue persists?

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    pagine
    Answered on October 18, 2017 at 10:20 AM

    non è stato risolto perche non funziona ancora. Abbiamo installato nel form 01poe_9 questo pixel di monitoraggio ma ugualmente non funzona.


    <!-- Facebook Pixel Code -->

    <script>
      !function(f,b,e,v,n,t,s)
      {if(f.fbq)return;n=f.fbq=function(){n.callMethod?
      n.callMethod.apply(n,arguments):n.queue.push(arguments)};
      if(!f._fbq)f._fbq=n;n.push=n;n.loaded=!0;n.version='2.0';
      n.queue=[];t=b.createElement(e);t.async=!0;
      t.src=v;s=b.getElementsByTagName(e)[0];
      s.parentNode.insertBefore(t,s)}(window, document,'script',
      fbq('init', '1651093025173500');
      fbq('track', 'PageView');
    </script>
    <noscript><img height="1" width="1" style="display:none"
    /></noscript>
    <!-- End Facebook Pixel Code -->
     
     
     
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    Kiran
    Answered on October 18, 2017 at 11:49 AM

    Thank you for providing with the code. Your response was received by our backend team. I'll also send a note to our backend team in this regard. If we have any update from them, we'll update you here. 

    Thank you for your patience and understanding. 

  • Profile Image
    pagine
    Answered on October 20, 2017 at 04:02 AM

    avete novità?

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    candy
    Answered on October 20, 2017 at 08:41 AM

    I have seen that the issue is assigned to one of our backend team and the priority of this issue is set "Important."

    Unfortunately, we do not have any news, yet. You are going to be informed here, as soon as we will have an update.

    Thanks in advance for your patience. 

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    pagine
    Answered on October 23, 2017 at 03:26 AM

    Ancora nessuna novita?

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    amy
    Answered on October 23, 2017 at 06:26 AM

    As my colleague has mentioned that we haven't got any news about this issue. Please rest assured. When our developer takes a look it, you will be informed via this support thread.

  • Profile Image
    pagine
    Answered on October 24, 2017 at 01:01 AM

    il problema si presenta anche per questo modulo https://form.jotform.com/51953335201953


    stessa storia non mi tracciale conversioni il pixel. 

  • Profile Image
    candy
    Answered on October 24, 2017 at 02:39 AM

    Thank you very much for the additional information.

    I have also forwarded that form to our software development team in order to investigate it.


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    cem
    Answered on October 25, 2017 at 05:46 AM

    Hey,

    The problem of the form with name '01_poe9' was seems like an extra space in the url of facebook pixel link which seems like already solved.

    1508924607Screen Shot 2017-10-25 at 12.4

    On the other hand, for your other form named '01agebenito2018', I could not see any noscript facebook pixel code on thankyou page. Did you remove it? If so, can you try again and get back to us?

  • Profile Image
    pagine
    Answered on November 16, 2017 at 04:29 AM

    Buongiorno; 


    il problema sul modulo 01poe_9 ancora non è stato risolto, in quanto il pixel non funziona. 

  • Profile Image
    candy
    Answered on November 16, 2017 at 06:11 AM

    I have informed our software developer who assigned this thread.

    Thanks in advance for your patience.

  • Profile Image
    pagine
    Answered on November 22, 2017 at 04:26 AM

    ci sono aggiornamenti?

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    Kiran
    Answered on November 22, 2017 at 05:34 AM

    We are sorry for the trouble caused. We have not received any updates from our backend team in this regard. There has already been a note sent to our backend team. As soon as we have any information for you, we'll update you here.

    We appreciate your patience and understanding.