Unable to login, account is suspended

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    Olguiux 
    Asked on October 16, 2017 at 07:29 AM

    I've noticed that my forms have been disabled, I've tried to login but my account says that my login was suspended. I've requested a new password but it didn't work either.

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    Jan
    Answered on October 16, 2017 at 10:53 AM

    Your account (olguiux) is currently suspended. These forms (PagoReservas and PagoReservas_2) triggered the suspension. I checked the forms and I can see that you are collecting credit card information through the File Upload tool and a field asking for the CVV/CVC code.

    150816479310-16-t1fnv.png

    Please take note that collecting credit card information is not allowed here in JotForm. I recommend you to check our terms of use.

    We need to delete these forms so that we can reactivate your account.

    Let us know if you want us to proceed in deleting these forms. We will wait for your response. Thank you.

  • Profile Image
    olguiux
    Answered on October 16, 2017 at 11:43 AM
    I'm sorry, I didn't know about the prohibition of collecting credit card
    information, please proceed to delete those forms. I think I should have
    been notified of my account suspension.
    Thanks and regards
    2017-10-16 16:53 GMT+02:00 JotForm :
    ...
  • Profile Image
    Jan
    Answered on October 16, 2017 at 12:43 PM

    I have now deleted these forms. Your account is now activated.

    Please take note that our phishing detector tool is designed to suspend accounts automatically that violates our terms of use

    Thank you for your cooperation.