Paypal: Minimun Order and payment processing not working properly

  • Profile Image
    SouthernBellesass
    Asked on October 16, 2017 at 08:07 AM

    i thought I had my form set up to make it a "minimum order of 25, but I just had someone order and they ordered only 18 & ALSO (another question I need help with)

    their payment didn't go through ?


    how can I make sure that it does!? 

  • Profile Image
    Chriistian
    Answered on October 16, 2017 at 11:10 AM

    As per checking, your form's payment seems to be set up properly. Regarding the "Minimum Order", may I know how you have set this up? If you are referring to the Default Quantity option, unfortunately, this option is not used to set a minimum order for your payment field. This option is used to set a default quantity on your payment field. 

    15081665032017-10-16_2301.png

    If this is through conditions, I noticed that the setup of your conditions has errors.

    15081664042017-10-16_2305.png


    On the processing of the payments, may we know if this is happening on all of your submissions or just for a specific submission? If this is for a specific submission, can you provide us the submission ID or details so we can trace the issue on the submission?


    We will wait for your response.

  • Profile Image
    SouthernBellesass
    Answered on October 16, 2017 at 12:38 PM

    I am confused? What do I need to do to make it have the defaulted 25 ONLY -no less- qty? and then my additional of course?


    what do the missing fields mean that you attached?


    this just started happening on the payment problems, my form was working fine until here lately I started having a lot of issues. idk what happened.

  • Profile Image
    ashwin_d
    Answered on October 16, 2017 at 01:32 PM

    I did check your form and it seems you have added sub-products where user can input quantity. Please check the screenshot below:

    1508175069sub-prd.gif


    Can you please let us know how you restricted earlier for minimum 25 quantity? Please let us know and we will take a look on what caused this issue. 

    We will wait for your response.

  • Profile Image
    Chriistian
    Answered on October 16, 2017 at 04:00 PM

    Do you want your products to only have the quantity options as shown below?

    15081835092017-10-17_0350.png


    You can follow the steps below.

    1. Add a product option.

    15081837182017-10-17_0353.png

    2. Turn on Special Pricing Per Option.

    15081837762017-10-17_0354.png

    Please see if it fits your need.