Los formularios no llegan a mi correo.

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    andmendez
    Asked on October 16, 2017 at 10:41 AM

    Buenos días.

    Los formularios no están llegando a mi correo. Hice un cambio de correo y ahora no los recibo.

    Espero sus respuestas, gracias.

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    Kevin_G
    Answered on October 16, 2017 at 12:07 PM

    I have just checked your email history and seems like emails are sending without any problem, I have also checked your email address in our bounce list and did not find it in. 

    I would recommend you to check your spam/junk folder since the emails may have ended up there, if you find them then you should mark them as not spam so you receive future emails in your inbox folder. 

    You may additionally add our senders to your contacts list. 

    Here is also a guide that will help you to know why emails may not be sending: https://www.jotform.com/help/364-Why-I-am-not-Receiving-Email-Notifications 

    I hope this helps.