Issue with submission counter

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    Asked on October 16, 2017 at 06:23 PM

    hi we have an issue with the jot form submission there are total 33 submissions but the counter says 29,

    Screenshot attached

    you can see the submission counter is 33 but the jotform still reading 29.

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    Answered on October 16, 2017 at 10:34 PM

    Can you please tell us how you generate the Submission# field value?

    That is actually not the indicator of how many submissions the form have. You should check the submission count instead in the view submission panel which indicates the actual existing submission count the form have.


    1508207621zzz 2017-10-17 10.30.07.png

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    Answered on October 17, 2017 at 02:06 AM

    Your form has 29 submissions. The correct number is shown on the submission page, you can see it on the screenshot my colleague provided and inside of My Forms folder. 

    1508219488submission counter.png

    The number that is shown inside of your Submissions# field is not correct. I inspected your form and I saw that mentioned field is Unique ID widget. 

    Something went wrong after Submission 24. You can see it if you download an Excel report of your submissions.


    After Submission# 24 is 21 and then 30,31,32 and 33. I am not sure how this has happened. Did you edited mentioned field in the Form Builder and change the Current Index after the submission 24? 

    If you want to limit your form to 30 submissions than I would suggest you to do it in the Form Settings page. 

    How to Limit Submissions in a Form