Forgotten Password

  • Profile Image
    nb3electrical
    Asked on October 17, 2017 at 01:31 AM

    Hi,


    Seems that I have forgotten my password.  Never logged out of Jotform so always have access.  I want to log into the app on my phone and I can't log in.


    Tried changing the password on the website, but I have to be able to remember my password to change the password.


    Help please!!??

  • Profile Image
    amy
    Answered on October 17, 2017 at 03:28 AM

    I would like to recommend you to try logging out of your current session. Then please send yourself a password reset instruction email. You can find the "Forgot password" link in the login panel. 

    1508224654Screen_Shot_2017-10-17_at_10_1

    When you click on the "Forgot password" link, you just need to enter your Jotform user or the related email address of your account.

    1508224745Screen Shot 2017-10-17 at 10.1

    If you encounter any issue while you are refreshing your password, you are able to contact us as a guest user by mentioning your username "nb3electrical".