Item Descriptions in Square

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    Asked on October 17, 2017 at 06:37 AM

    This has been asked a few times, with the replies saying it has been sent to the developers, but still nothing...

    It's a very basic feature requirement: the description of an item sold on JotForm, must be visible in Square. For both customer receipts and our accounting. 

    Currently, only the customer name is visible, but we don't know what they bought.

    It seems such an obvious feature, any updates on this?


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    Answered on October 17, 2017 at 10:18 AM

    I'm sorry to say this but when I browsed your forum threads, I was not able to see any threads posted by you regarding this request. If you send us the thread URL where this feature request was escalated, we can tell you the current situation of your request. 

    On the other hand, if I understood your question correctly, you want to show purchased products details on payment field column at your submission page to see what products are purchased. If this is the case, you can still see the products details on your submission page with a tricky way.

    You can create your products with some other fields such as multiple choice field by assigning calculation values and then pass the calculated value to your payment field. Here is the user guide of what I mentioned above:

    With the help of this, you can see the selected products on the related field column at your submission page.

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    Answered on October 17, 2017 at 02:09 PM

    Hi Rose,

    Please see the comments in this thread, where customers are crying out for this feature but jotform says it's low on the priority list.

    The only information that jotform sends to a square report is name and email. So if im selling a $25 ticket to an event and a $25 ticket to another event, all the square report says is name and email and $25, but I don't know what it's for unless I go to my emails or to a google spreadsheet which is alot of double handling. 

    Here is an example of a form for an event ticket

    Here is all I see in Square:

    1508263522Square Descriptions.jpgGiven some people buy 2 X $25 items and some people buy 1 X $50 items, I don't know what is what from an accoun ting point of view.

    It's a simple request, we need to be able to add the description of the item, thats all.

    Here is what the customer sees:

    1508263647Customer Receipt.jpg

    They also have no description on their receipt for what they bought. Only "Custom Amount" and the first and last name they entered in JotForm.

    If JotForm can bring first and last name over to Square, why can it not add a items as well?


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    Answered on October 17, 2017 at 03:18 PM

    I have submitted a feature request for you. The developers will look into this and make a decision. And you will be notified of any progress on this thread.

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    Answered on November 12, 2017 at 09:18 AM

    Any updates on this feature request? There are other people on different threads asking for this also. 

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    Answered on November 12, 2017 at 09:26 AM

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    Answered on November 12, 2017 at 10:29 AM

    As I check the ticket, I see that the feature request is currently in our nice to do list. Unfortunately, we cannot provide any ETA for the implementation of the feature. However, if there is any update, you'll be posted here.

    We appreciate your patience and understanding. Thank you! 

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    Answered on January 19, 2018 at 01:44 AM

    I've made an update that adds the purchased items into the note field of the email, it is being displayed along with the customer name now.

    Does this solve the problem?

    We're looking forward to your reply.

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    Answered on January 19, 2018 at 02:43 AM
    Thats sounds promising.
    I will test it and let you know.