- tvc_wineAsked on October 17, 2017 at 07:31 AM
This morning, each time I click on "edit my form", I get a blank screen. I've tried it with more than 1 form & get the same issue. Is it just me or is this a system-wide problem?
- JotForm SupportBJoannaAnswered on October 17, 2017 at 11:04 AM
I am not able to replicate the issue you reported from your account.
Please re-log to your account and start a fresh session. You can also try to use some other browser.
I also clear your form cache.
If you are still unable to edit your form, please tell us which browser and deicer are you using.
- tvc_wineAnswered on October 18, 2017 at 11:43 AMThe issue appears to be with Chrome which is my preferred browser. I had no
problems until the other day. I went over to Firefox and discovered I could
edit the forms there; returned to Chrome today, & still have the same
issue. Not sure whey.
- JotForm SupportBJoannaAnswered on October 18, 2017 at 12:38 PM
I previously tested Edit Form option on your account with the Google Chrome. Maybe the issue is related to your browser cache. You can clear it and try again.
You can also try to edit your form using the Incognito mode.