Can't edit my forms with Chrome

  • tvc_wine
    Asked on October 17, 2017 at 7:31 AM

    This morning, each time I click on "edit my form", I get a blank screen. I've tried it with more than 1 form & get the same issue. Is it just me or is this a system-wide problem?

  • BJoanna
    Replied on October 17, 2017 at 11:04 AM

    I am not able to replicate the issue you reported from your account.

    1508252368editform Screenshot 10

    Please re-log to your account and start a fresh session. You can also try to use some other browser.

    I also clear your form cache. 

    If you are still unable to edit your form, please tell us which browser and deicer are you using. 

  • tvc_wine
    Replied on October 18, 2017 at 11:43 AM
    The issue appears to be with Chrome which is my preferred browser. I had no
    problems until the other day. I went over to Firefox and discovered I could
    edit the forms there; returned to Chrome today, & still have the same
    issue. Not sure whey.
    Thanks.
    ...
  • BJoanna
    Replied on October 18, 2017 at 12:38 PM

    I previously tested Edit Form option on your account with the Google Chrome. Maybe the issue is related to your browser cache. You can clear it and try again.

    https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=en 

    You can also try to edit your form using the Incognito mode. 

    https://support.google.com/chrome/answer/95464?co=GENIE.Platform%3DDesktop&hl=en