Billing has been renewed today but plan limits have not been refreshed and I am approaching the ends of my limits. Need help asap.

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    Asked on October 17, 2017 at 08:32 AM



    Currently I am on the Bronze package, which renews every 17th. But my limits have not been renewed today. Today my plan should renew but it has not, and I am approaching the submission/form views limits fast from my previous 30 days and it needs to be updated asap.


    Kind Regards


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    Answered on October 17, 2017 at 11:28 AM

    Submission limits reset on the first day of each calendar month for all users, regardless of when the subscription was created.  The next reset will be November 1st. 

    I see you have already upgraded to Silver.  You can always downgrade back to Bronze when you no longer need the extra limits.