Unable to change password

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    carlitonner@gmail.com 
    Asked on October 17, 2017 at 10:55 AM

    Hi there!

    I forgot my password so I go to "forgot password" & it says it successfully sent a change of password option to the email associated with my account (the one I enter) & nothing happens. I have tried this multiple times & to no avail.

    Please advise as I need to access the forms I've created for my current project.

    Thanks for your time,

    Carli

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    John_Benson
    Answered on October 17, 2017 at 12:39 PM

    I checked your email address (carlito**er@gmail.com) and I did not find any JotForm account associated with it. As you can see in the Signup page, the email address is still available.

    1508258176accoutnchangete.png

    Contact us again if you need further assistance. Thank you.