File Upload not working - Help

  • Profile Image
    dasjell
    Asked on September 06, 2012 at 08:25 PM

    My website is not quite ready for prime time but when I embedded my form in it the photo upload was grayed or rather yellowed out and wasn't responding when I tried to upload a photo. This is crucial for my website. without the ability to upload a photo, customers can not go on to the next step to purchase. Need your support with this.

  • Profile Image
    liyam
    Answered on September 06, 2012 at 08:53 PM

    Hello dasjell.  Can you provide us a link to the site with the embedded form?

  • Profile Image
    dasjell
    Answered on September 07, 2012 at 12:47 PM

    I have only published this site for you to look at. It is not yet ready for prime time. Please fix the upload photo option. Otherwise I can't launch the site. Thank you.

    http://freshartsy.breezi.com/gettingstarted

  • Profile Image
    dasjell
    Answered on September 07, 2012 at 12:48 PM

    I will leave this up for an hour or so and hope you are able to get to it. Thank you.

  • Profile Image
    jeanettebmz
    Answered on September 07, 2012 at 01:22 PM

    I have made a test (did not complete the payment process, of course, you'll see an incomplete payment into your submissions)

    And I was not able to replicate the issue. Can you please tell me which browser you use? is this problem present in all of the browsers?    I made the test using Mozilla Firefox, and it worked perfectly

    I can see you have embedded your form using iframe , which is good when you have several js libraries

    Please give it a try into another browser so we need to narrow the problem

    Cheers!

  • Profile Image
    jeanettebmz
    Answered on September 07, 2012 at 01:26 PM

    I would also advise you to modify the form's url in the current embedded code of your page,

    FROM  http://form.jotform.us/form/22016001083131   TO   http://www.jotform.us/form/22016001083131

  • Profile Image
    dasjell
    Answered on September 07, 2012 at 01:28 PM

    Changed it to the WWW.jotform and it's still not working on Safari - iPad

    Dan Smucker


  • Profile Image
    dasjell
    Answered on September 07, 2012 at 01:31 PM

    Responded to you via email but will do so here:

    I created the site in Firefox and that's what I use. When I used it on the iPad this is when the issue occurred - so Safari. Any thoughts? I imagine a lot of folks will be using Safari and so need this to work.

  • Profile Image
    jeanettebmz
    Answered on September 07, 2012 at 01:37 PM

    This is a known issue between Jotform and ipad/safari's technologies

    However, we have a solution for that . Please find out about Filepicker.io  upload button  and if you have more questions, let us know. We are always glad to assist