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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    File Upload not working - Help

    Asked by dasjell on September 06, 2012 at 08:25 PM

    My website is not quite ready for prime time but when I embedded my form in it the photo upload was grayed or rather yellowed out and wasn't responding when I tried to upload a photo. This is crucial for my website. without the ability to upload a photo, customers can not go on to the next step to purchase. Need your support with this.

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    JotForm Support

    Answered by liyam on September 06, 2012 at 08:53 PM

    Hello dasjell.  Can you provide us a link to the site with the embedded form?

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    Answered by dasjell on September 07, 2012 at 12:47 PM

    I have only published this site for you to look at. It is not yet ready for prime time. Please fix the upload photo option. Otherwise I can't launch the site. Thank you.

    http://freshartsy.breezi.com/gettingstarted

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    Answered by dasjell on September 07, 2012 at 12:48 PM

    I will leave this up for an hour or so and hope you are able to get to it. Thank you.

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    Answered by jeanettebmz on September 07, 2012 at 01:22 PM

    I have made a test (did not complete the payment process, of course, you'll see an incomplete payment into your submissions)

    And I was not able to replicate the issue. Can you please tell me which browser you use? is this problem present in all of the browsers?    I made the test using Mozilla Firefox, and it worked perfectly

    I can see you have embedded your form using iframe , which is good when you have several js libraries

    Please give it a try into another browser so we need to narrow the problem

    Cheers!

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    Answered by jeanettebmz on September 07, 2012 at 01:26 PM

    I would also advise you to modify the form's url in the current embedded code of your page,

    FROM  http://form.jotform.us/form/22016001083131   TO   http://www.jotform.us/form/22016001083131

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    Answered by dasjell on September 07, 2012 at 01:28 PM

    Changed it to the WWW.jotform and it's still not working on Safari - iPad

    Dan Smucker


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    Answered by dasjell on September 07, 2012 at 01:31 PM

    Responded to you via email but will do so here:

    I created the site in Firefox and that's what I use. When I used it on the iPad this is when the issue occurred - so Safari. Any thoughts? I imagine a lot of folks will be using Safari and so need this to work.

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    Answered by jeanettebmz on September 07, 2012 at 01:37 PM

    This is a known issue between Jotform and ipad/safari's technologies

    However, we have a solution for that . Please find out about Filepicker.io  upload button  and if you have more questions, let us know. We are always glad to assist