What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Trying to downgrade to the free version

    Asked by deanolson22 on September 06, 2012 at 09:44 PM



    My client is wanting to downgrade to the free version during her off season. She has a business that is focused primarily in the summer. 


    I can log on to Jotform okay, but when I am redirected to plimus it is not recognizing the username or password and will not accept the email address I enter when trying to use the 'forgot password' function.


    Please advise. Thanks. 

    Dean  (deanolson22)

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    JotForm Support

    Answered by liyam on September 06, 2012 at 10:01 PM

    Hello Dean.  Upon checking your account, it seems that you were able to cancel your premium subscription successfully.  Your account is now scheduled to be downgraded to free status on October 4, 2012. 

    We also have a new payment gateway which can easily handle subscirptions and cancellations the next time you re-upgrade your subscription with us.

    If you have other qustions or concerns, please do let us know.  We'll be more than happy to give you assistance.

    Thanks and warm regards.

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    Answered by deanolson22 on September 06, 2012 at 10:05 PM

    Okay, Great. Thank You, I will pass along the info.