Trying to downgrade to the free version

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    deanolson22
    Asked on September 06, 2012 at 09:44 PM

    Hello,

     

    My client is wanting to downgrade to the free version during her off season. She has a business that is focused primarily in the summer. 

     

    I can log on to Jotform okay, but when I am redirected to plimus it is not recognizing the username or password and will not accept the email address I enter when trying to use the 'forgot password' function.

     

    Please advise. Thanks. 

    Dean  (deanolson22)

  • Profile Image
    liyam
    Answered on September 06, 2012 at 10:01 PM

    Hello Dean.  Upon checking your account, it seems that you were able to cancel your premium subscription successfully.  Your account is now scheduled to be downgraded to free status on October 4, 2012. 

    We also have a new payment gateway which can easily handle subscirptions and cancellations the next time you re-upgrade your subscription with us.

    If you have other qustions or concerns, please do let us know.  We'll be more than happy to give you assistance.

    Thanks and warm regards.

  • Profile Image
    deanolson22
    Answered on September 06, 2012 at 10:05 PM

    Okay, Great. Thank You, I will pass along the info.