How long are form submissions stored for?

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    Asked on October 18, 2017 at 06:31 AM


    We're reviewing data privacy in my company and I need to know how long form submissions are kept for on Jotform servers.

    Are they automatically deleted after a certain time?

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    Answered on October 18, 2017 at 09:31 AM

    Submissions are being kept on our servers for as long as it is not deleted automatically using Auto Delete Submissions App or manually from the submissions page — How-to-Delete-Form-Submission-Data

    However, for accounts on Free subscription, the submission storage is limited to 500 submissions. This refers to the most recent submissions received in your account. Exceeding the limit will result in deletion of the oldest submission to make room for the most recent submission received. This is explained in this guide — Understanding-Your-Account-Usage-Limits


    If you have other questions or concerns regarding this, please feel free to contact us again anytime.