PDF submission: PDF report shows error message that IP addressis banned.

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    PRM_group
    Asked on October 18, 2017 at 07:15 AM

    Hi!


    I can't download PDF file. When I try to download this, i receive that file:

    15083251441.jpg


    I have got 5 forms and the same problem with all of them. We did not have such problem before.


    Please help me.

    Thanks


  • Profile Image
    ashwin_d
    Answered on October 18, 2017 at 10:06 AM

    I'm sorry for the trouble caused to you. 

    What is your current IP address from where you have logged in to your JotForm account? Please click on the following URL to know your IP address:  https://whatismyipaddress.com/

    I am also reporting it to our backend team. We will get back to you as soon as we have any update from them.

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    uygar
    Answered on October 18, 2017 at 10:39 AM

    Hi, 

    We fixed that problem. You can reach your submission PDFs. Sorry for the inconvenience. 

  • Profile Image
    PRM_group
    Answered on October 18, 2017 at 10:49 AM

    Sorry, but i still can't download PDF file. 

    What will i do? I log out and log in, but it did not help.

    thanks

  • Profile Image
    ashwin_d
    Answered on October 18, 2017 at 11:56 AM

    I'm sorry for the trouble caused to you. 

    Your message has reached my colleague @uygar. He will get back to you on this soon.

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    uygar
    Answered on October 18, 2017 at 12:04 PM

    Hi,

    Problem fixed. We missed to remove our eu servers. Sorry for the inconvenience.