My Account has been Autosuspended. Please can you help?

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    aubreybourke
    Answered on October 18, 2017 at 10:35 AM

    Your account was autosuspended by our system because it found that one or more of your forms are collecting username/passwords and/or sensitive information like passport/ssn/drivers licences.

    Under our terms of use it is forbidden to do this.

    If you would like your account re-activated, you must agree to delete the offending parts of the forms ( or the whole forms ).

    Please confirm that we agree and I will reactivate your account.

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    jgreer
    Answered on October 18, 2017 at 11:43 AM
    Dear Aubrey
    I certainly agree not to collect this sensitive information. I am unsure how this happened but it was unintentional.
    Thank you for reactivating my account.
    Kind regards
    Julia
    ...
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    aubreybourke
    Answered on October 18, 2017 at 12:33 PM

    Ok I have activated your account. Please log in and remove the offending fields in your forms. 

    To summarize our terms:

    If you need to take driver licences or Social security numbers that is possible if you enable encryption:

    Encrypted Forms and How to Use Them  

    If you need to take a credit card payment then please use a support payment integration. We support Paypal, Stripe, Authorize.net and many more. Trying to collect credit card information any other way will result in account suspension/termination.

    Finally collecting username/passwords is also forbidden. This is because of hackers/phishers creating forms to commit crimes. Please do not try and create login forms.



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    jgreer
    Answered on October 19, 2017 at 09:44 AM
    Dear Aubrey
    Thank you for reactivating my account. Earlier this morning, I logged in to JotForm and deleted the form I was working on yesterday (even though I was only collecting information on menu choices and made no reference to anything sensitive). It seems that my account has been autosuspended again. Please can you indicate which form is causing the problem and if possible, reactivate my account again?
    Many thanks for your help
    Kind regards
    Julia Greer
    Julia Greer
    Headmaster’s PA
    01223 352073
    [image001]
    ...
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    jgreer
    Answered on October 19, 2017 at 11:43 AM
    I agree to you deleting the form Menu choices for Brown’s.
    Many thanks
    Julia
    ...
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    david
    Answered on October 19, 2017 at 01:37 PM

    Your form does look to be within our terms of use, I am not sure why it was flagged.  I whitelisted the form and activated your account.  It should no longer cause any trouble.