Billing: Upgraded to yearly plan instead of monthly

  • Profile Image
    jjhea
    Asked on October 18, 2017 at 08:55 AM

    Hi 

    I wanted to upgrade from free to monthly but it looks like it has set me up to a yearly account .

    Please advise.


    Thanks,Joe

  • Profile Image
    candy
    Answered on October 18, 2017 at 10:52 AM

    Dear Joe,

    As far as I see, you have upgraded your account to Bronze Yearly (order number: INT171018-3887-67362) plan today.

    If you prefer, we can refund your payment back and then, you can upgrade your account to Bronze Monthly again.

    Waiting for your response in order to process.

    Thanks.