- JakobOHGAsked on October 18, 2017 at 11:46 AM
I activated the option that hidden field values are getting deleted and it is working with most of the fields. But when i hide a file uploader, the attached files are remaining in the background and are still sent if i submit the form.
Any solution for this problem?
- JotForm SupportBDAVIDAnswered on October 18, 2017 at 12:58 PM
Are you referring to the "Hide Empty Fields" option from your email notification? If the files are being attached to the notification, that means the the "Upload field" was not submitted empty, that's the reason why you are seeing the files attached to the email.
If that is not what you are referring to, please share a screenshot to illustrate better what you mean: https://www.jotform.com/help/438-How-to-Post-Screenshots-to-Our-Support-Forum
- JakobOHGAnswered on October 19, 2017 at 03:42 AM
This option deletes everything that is getting hidden except of attached files. When i hide the file uploader, the file is still remaining in the background...
- JotForm SupportWelvinAnswered on October 19, 2017 at 09:15 AM
It is happening on multi upload field. Let me create a ticket about this matter. If there are updates, you should know it through this thread.
For the meantime, you may consider disabling the multi-upload and use single upload: