PCI :: Error during transaction This transaction cannot be accepted. Please go back and fix this

  • Rocky18315
    Asked on October 18, 2017 at 4:40 PM

    Receiving this error message on submit of product payment form.

    How do I fix this error?

  • David JotForm Support Manager
    Replied on October 18, 2017 at 6:07 PM

    Please make sure that you are using the correct API and Transaction keys. Let us know if you need more help.

  • Welvin Support Team Lead
    Replied on October 18, 2017 at 10:01 PM

    Your reply has failed to appear here but I was able to find it. If you mean to enter the authorize.net keys, you have to click the configuration (wand icon):

    PCI :: Error during transaction This transaction cannot be accepted Screenshot 30

    Click Settings at the top right side:

    PCI :: Error during transaction This transaction cannot be accepted Screenshot 41

  • Rocky18315
    Replied on October 19, 2017 at 1:42 PM

    Still getting this same error.  Contacted Authorize.net and payment is going through.  There is some problem with the form payment.  Already replaced API key twice. 

     

    Maybe these forms just do not work with Authorize.net.  If so I will go to paypal.


    Here is the form link maybe that will help.

    https://form.jotform.com/72866982084168
  • David JotForm Support Manager
    Replied on October 19, 2017 at 2:42 PM

    The Authorized.net integration is working fine. Probably, there might be something not configured in your Authorized.net account.

    If you want to switch to a different payment gateway, all your configured products will show up in the new payment field.

    Let us know if you have more questions, we will be glad to assist you.

  • Rocky18315
    Replied on October 19, 2017 at 3:43 PM
    I would like to use Authorize.net. I have contacted them and their support
    team and the answer is that there is some problem with the form. Is there
    any way you can check for the form or give me better instructions on the
    proper settings. I have gone through your links that show this, but there
    is some confusion as the information you have seems to be similar but not
    quite the same for the settings.
    Thanks.
    ...
  • David JotForm Support Manager
    Replied on October 19, 2017 at 4:58 PM

    The form appears to be correctly setup, have you tried using a new transaction key?

  • Rocky18315
    Replied on October 19, 2017 at 5:43 PM
    Getting this error message.
    Sorry! Only one entry is allowed. Multiple submissions are disabled for
    this form.
    ...
  • Rocky18315
    Replied on October 19, 2017 at 5:43 PM
    https://pci.jotform.com/submit/72866982084168
    ...
  • Rocky18315
    Replied on October 19, 2017 at 6:43 PM
    I have contacted Authorize.net and have put in two new keys. The two test
    did go through processing, so just need to get to the thank you page.
    What about correcting this error message.
    Sorry! Only one entry is allowed. Multiple submissions are disabled for
    this form.
    Where would I find this to make a change thanks.
    ...
  • David JotForm Support Manager
    Replied on October 19, 2017 at 8:12 PM

    Make sure to disable the Unique Submission feature: https://www.jotform.com/help/64-How-to-Set-Unique-Submissions-on-a-Form 

    Let us know if you need more help, we will be glad to assist you.