- atlasoneAsked on October 18, 2017 at 08:02 PM
Username is atlasone: I have built a form Credit Card payment using my Stripe account and I also activated it when building the form.
The form will not function. When I put my credit card details in it rejects them saying ERROR.
I have contacted Stripe but they email that I should contact you. Can you advise why it isn't working?
This has now become urgent.
Regards Mike Bartlett
Jazel here, thanks for taking the time to reach out to us--I'm happy to work our your integration issue. Jotform is a platform that uses our API and they have their own walkthrough. I would reach out to them and have them find a resolution for you. Also, if you are running test charges, please make sure you are using cards from our testing page. Live cards won't work.
I hope you found this information useful. Of course, if you have any other questions, feel free to send them along.
- JotForm SupportJohn_BensonAnswered on October 18, 2017 at 10:48 PM
I checked your Stripe Integration and it is configured properly. May I know what Error message you're getting so we can investigate it further?
We'll wait for your response. Thank you.
- JotForm SupportChriistianAnswered on October 21, 2017 at 04:23 AM
Since the issue about the Stripe error on your form has already been solved, I have moved your next question about the confirmation number on Stripe to a separate thread. You can find it here: https://www.jotform.com/answers/1279059.