Image on form not being emailed back when signed

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    Asked on October 18, 2017 at 10:30 PM

    Hi, I am new and just need a little bit of help.

    I have created a form has a image which my customers need to "Approved" so when they sign the form and i get the email to show its signed, the image that i have embedded on the forms dont show. The signature does but none of the images. 

    Is there anyway that this can be fixed so when we get a email it shows the image of the artwork and the signed area?

    I have attached a link to the form and also a screen shot of the email i get which doesnt have any of the images on the form.

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    Answered on October 19, 2017 at 12:35 AM

    The images you have uploaded on to the form will not appear automatically on to the email alerts because these are not form fields. Only form fields will automatically be added to email alert settings.

    With this, what you can do is modify your email notification settings and insert there the images manually by doing the following steps:

    1) Go to Settings
    2) Click Emails
    3) Select the email alert you wish to edit
    4) under the Email tab, go to Email Content and modify the body content. Click the Image icon on the tool bar of the editor to insert the image.


    If you have questions, please let us know.

  • Profile Image
    Answered on October 19, 2017 at 01:43 AM
    Ok thanks,
    I have tried that and it looks like i can only upload the images that i
    have already used. As that image will change on every form if there a
    way to input the image section into the email so when the image i upload
    changes on each form, that corresponding image will goto the email
    Or do i have to individually change it in the email area every time?
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  • Profile Image
    Answered on October 19, 2017 at 03:08 AM

    If the image is uploaded to form and you need to change it then I'm afraid that you will have to change the image manually when needed.

    Also, it is not possible to do that on multiple forms at once. So you will have to change the image included in each form. 

    If I didn't misunderstand your question?